/* =====================================================
   SUPPORT CENTER - PREMIUM WHITE & BLUE UI
   ===================================================== */

@import url('https://fonts.googleapis.com/css2?family=Syne:wght@400;500;600;700&family=DM+Sans:wght@300;400;500;600;700&display=swap');

.scs-wrap{

    --primary:#2563eb;
    --primary-dark:#1d4ed8;

    --bg:#f4f8ff;
    --card:#ffffff;

    --border:#dbeafe;

    --text:#0f172a;
    --muted:#64748b;

    --success:#16a34a;
    --warning:#d97706;
    --danger:#dc2626;

    font-family:'DM Sans',sans-serif;

    color:var(--text);

    max-width:820px;

    margin:0 auto;

}

/* =========================================
   TABS
========================================= */

.scs-tabs{

    display:flex;

    gap:8px;

    margin-bottom:30px;

    background:#ffffff;

    border:1px solid var(--border);

    border-radius:20px;

    padding:6px;

    box-shadow:
        0 10px 30px rgba(37,99,235,.05);

}

.scs-tab{

    flex:1;

    border:none;

    background:transparent;

    border-radius:14px;

    padding:14px 18px;

    cursor:pointer;

    color:var(--muted);

    font-size:14px;

    font-weight:600;

    transition:.3s;

    display:flex;

    align-items:center;

    justify-content:center;

    gap:8px;

}

.scs-tab:hover{

    color:var(--primary);

}

.scs-tab.active{

    background:linear-gradient(
        135deg,
        #3b82f6,
        #2563eb
    );

    color:#fff;

}

/* =========================================
   PANEL
========================================= */

.scs-panel{
    display:none;
}

.scs-panel.active{
    display:block;
}

/* =========================================
   HEADER
========================================= */

.scs-form-header{

    margin-bottom:28px;

}

.scs-badge{

    display:inline-flex;

    align-items:center;

    gap:8px;

    background:#eff6ff;

    color:#2563eb;

    padding:7px 14px;

    border-radius:30px;

    font-size:12px;

    font-weight:600;

    margin-bottom:16px;

}

.scs-badge::before{

    content:'';

    width:8px;
    height:8px;

    background:#2563eb;

    border-radius:50%;

}

.scs-form-header h2{

    margin:0 0 10px;

    font-family:'Syne',sans-serif;

    font-size:34px;

    line-height:1.2;

    color:#0f172a;

}

.scs-form-header p{

    margin:0;

    color:var(--muted);

    line-height:1.8;

    font-size:15px;

}

/* =========================================
   ALERT
========================================= */

.scs-alert{

    padding:16px 20px;

    border-radius:16px;

    margin-bottom:20px;

    font-size:14px;

    font-weight:500;

}

.scs-alert.success{

    background:#dcfce7;

    color:#166534;

}

.scs-alert.error{

    background:#fee2e2;

    color:#991b1b;

}

/* =========================================
   FORM CARD
========================================= */

.scs-form-card{

    background:#ffffff;

    border:1px solid var(--border);

    border-radius:28px;

    padding:34px;

    box-shadow:
        0 12px 40px rgba(37,99,235,.06);

}

.scs-form-row{

    display:grid;

    grid-template-columns:1fr 1fr;

    gap:18px;

}

@media(max-width:640px){

    .scs-form-row{
        grid-template-columns:1fr;
    }

    .scs-form-card{
        padding:22px;
    }

}

/* =========================================
   FIELDS
========================================= */

.scs-field{

    margin-bottom:22px;

}

.scs-field label{

    display:block;

    margin-bottom:8px;

    color:#334155;

    font-size:14px;

    font-weight:600;

}

.scs-field label .req{

    color:#dc2626;

}

.scs-field input,
.scs-field select,
.scs-field textarea{

    width:100%;

    background:#ffffff;

    border:1px solid #cbdcfb;

    border-radius:16px;

    padding:14px 16px;

    color:#0f172a;

    font-size:14px;

    box-sizing:border-box;

    transition:.3s;

    font-family:'DM Sans',sans-serif;

}

.scs-field textarea{

    min-height:140px;
    resize: none;

}

.scs-field input:focus,
.scs-field select:focus,
.scs-field textarea:focus{

    outline:none;

    border-color:#3b82f6;

    box-shadow:
        0 0 0 4px rgba(59,130,246,.10);

}

.scs-field input::placeholder,
.scs-field textarea::placeholder{

    color:#94a3b8;

}

/* =========================================
   SELECT
========================================= */

.scs-select-wrap{

    position:relative;

}

.scs-select-wrap select{

    padding-right:42px;

    appearance:none;

    cursor:pointer;

}

.scs-chevron{

    position:absolute;

    right:14px;

    top:50%;

    transform:translateY(-50%);

    color:#94a3b8;

    pointer-events:none;

}

/* =========================================
   SUBMIT BUTTON
========================================= */

.scs-btn-submit{

    width:100%;

    border:none;

    border-radius:18px;

    background:linear-gradient(
        135deg,
        #3b82f6,
        #2563eb
    );

    color:#fff;

    padding:16px;

    font-size:16px;

    font-weight:700;

    cursor:pointer;

    transition:.3s;

    display:flex;

    align-items:center;

    justify-content:center;

    gap:8px;

    margin-top:8px;

}

.scs-btn-submit:hover{

    transform:translateY(-2px);

    box-shadow:
        0 14px 30px rgba(37,99,235,.20);

}

/* =========================================
   TICKETS HEADER
========================================= */

.scs-tickets-header{

    display:flex;

    align-items:center;

    justify-content:space-between;

    margin-bottom:24px;

}

.scs-tickets-header h3{

    margin:0;

    font-family:'Syne',sans-serif;

    font-size:24px;

}

/* =========================================
   GHOST BUTTON
========================================= */

.scs-btn-ghost{

    border:none;

    background:#eff6ff;

    color:#2563eb;

    padding:12px 18px;

    border-radius:14px;

    cursor:pointer;

    font-size:14px;

    font-weight:600;

    transition:.3s;

}

.scs-btn-ghost:hover{

    background:#dbeafe;

}

/* =========================================
   TICKET CARD
========================================= */

.scs-ticket-card{

    background:#ffffff;

    border:1px solid var(--border);

    border-radius:24px;

    padding:22px;

    margin-bottom:16px;

    display:grid;

    grid-template-columns:1fr auto;

    gap:18px;

    align-items:center;

    transition:.3s;

    box-shadow:
        0 8px 25px rgba(37,99,235,.04);

}

.scs-ticket-card:hover{

    transform:translateY(-3px);

    border-color:#93c5fd;

}

.scs-ticket-id{

    font-size:12px;

    color:#2563eb;

    font-weight:700;

    margin-bottom:6px;

}

.scs-ticket-subj{

    font-size:16px;

    font-weight:700;

    margin-bottom:10px;

}

.scs-ticket-meta{

    display:flex;

    align-items:center;

    gap:10px;

    flex-wrap:wrap;

}

.scs-ticket-cat{

    background:#eff6ff;

    color:#2563eb;

    padding:5px 12px;

    border-radius:30px;

    font-size:12px;

    font-weight:600;

}

.scs-ticket-date{

    color:#64748b;

    font-size:12px;

}

.scs-ticket-right{

    display:flex;

    flex-direction:column;

    align-items:flex-end;

    gap:10px;

}

/* =========================================
   VIEW BUTTON
========================================= */

.scs-view-btn{

    border:none;

    border-radius:14px;

    background:#eff6ff;

    color:#2563eb;

    padding:10px 14px;

    cursor:pointer;

    font-size:13px;

    font-weight:600;

    transition:.3s;

}

.scs-view-btn:hover{

    background:#dbeafe;

}

/* =========================================
   BADGES
========================================= */

.scs-badge-status,
.scs-badge-urgency{

    display:inline-flex;

    align-items:center;

    padding:7px 14px;

    border-radius:30px;

    font-size:12px;

    font-weight:700;

}

.scs-badge-status.open{

    background:#dbeafe;

    color:#2563eb;

}

.scs-badge-status.pending{

    background:#fef3c7;

    color:#d97706;

}

.scs-badge-status.in-progress{

    background:#ede9fe;

    color:#7c3aed;

}

.scs-badge-status.resolved{

    background:#dcfce7;

    color:#16a34a;

}

.scs-badge-status.closed{

    background:#e2e8f0;

    color:#475569;

}

/* =========================================
   EMPTY
========================================= */

.scs-empty{

    text-align:center;

    padding:70px 20px;

}

.scs-empty h4{

    font-size:22px;

    margin-bottom:10px;

}

.scs-empty p{

    color:#64748b;

}

/* =========================================
   MODAL OVERLAY
========================================= */

.scs-modal-overlay{

    position:fixed;

    inset:0;

    z-index:99999;

    display:flex;

    align-items:center;

    justify-content:center;

    padding:20px;

    animation:scs-fadein .25s ease;

}

/* =========================================
   MODAL
========================================= */

.scs-modal{

    width:100%;

    max-width:650px;

    max-height:88vh;

    overflow-y:auto;

    background:#ffffff;

    border-radius:28px;

    border:1px solid #e2e8f0;

    box-shadow:
        0 20px 60px rgba(15,23,42,.12);

    animation:scs-slidein .3s ease;

}

/* =========================================
   MODAL HEADER
========================================= */

.scs-modal-header{

    display:flex;
    align-items:center;
    justify-content:space-between;

    padding:22px 26px;

    position:sticky;
    top:0;

    background:#ffffff;

    border-bottom:1px solid #f1f5f9;

    z-index:10;

}

.scs-modal-header h3{

    margin:0;

    font-size:22px !important;

    font-weight:700 !important;

    color: #0f172a !important;;

    font-family:'Syne',sans-serif;

}

/* =========================================
   MODAL CLOSE
========================================= */

.scs-modal-close{

    width:42px;
    height:42px;

    border:none;

    border-radius:14px;

    background:#f8fafc;

    color:#64748b;

    font-size:20px;

    cursor:pointer;

    display:flex;

    align-items:center;

    justify-content:center;

    transition:.3s;

}

.scs-modal-close:hover{

    background:#dbeafe;

    color:#2563eb;

    transform:rotate(90deg);

}

/* =========================================
   MODAL BODY
========================================= */

.scs-modal-body{

    padding:28px;

    background:#ffffff;

}

/* =========================================
   DETAIL ROW
========================================= */

.scs-detail-row{

    display:grid;

    grid-template-columns:140px 1fr;

    gap:16px;

    padding:16px 18px;

    background:#f8fbff;

    border:1px solid #e0ecff;

    border-radius:16px;

    margin-bottom:12px;

}

.scs-detail-label{

    color:#64748b;

    font-size:13px;

    font-weight:700;

    text-transform:uppercase;

}

.scs-detail-val{

    color:#0f172a;

    font-size:14px;

    line-height:1.7;

    font-weight:500;

}

/* =========================================
   ADMIN REPLY
========================================= */

.scs-admin-reply-box{

    margin-top:24px;

    background:linear-gradient(
        135deg,
        #eff6ff,
        #f8fbff
    );

    border:1px solid #bfdbfe;

    border-left:5px solid #2563eb;

    border-radius:20px;

    padding:20px;

    color:#1e293b;

    font-size:14px;

    line-height:1.8;

}

.scs-admin-reply-box strong{

    display:block;

    margin-bottom:12px;

    color:#2563eb;

    font-size:13px;

    font-weight:700;

    text-transform:uppercase;

    letter-spacing:.5px;

}

/* =========================================
   LOADING
========================================= */

.scs-loading{

    text-align:center;

    padding:60px 20px;

    color:#64748b;

}

/* =========================================
   ANIMATION
========================================= */

@keyframes scs-fadein{

    from{
        opacity:0;
    }

    to{
        opacity:1;
    }

}

@keyframes scs-slidein{

    from{
        transform:translateY(20px) scale(.98);
        opacity:0;
    }

    to{
        transform:translateY(0) scale(1);
        opacity:1;
    }

}

@media(max-width:640px){

    .scs-modal{

        max-width:100%;

        border-radius:22px;

    }

    .scs-modal-body{

        padding:20px;

    }

    .scs-detail-row{

        grid-template-columns:1fr;

        gap:8px;

    }

}
/* =====================================================
   CHAT / CONVERSATION THREAD (Frontend)
   ===================================================== */

.scs-chat-section {
    margin-top: 20px;
}

.scs-chat-label {
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .6px;
    color: #8b949e;
    margin-bottom: 10px;
}

.scs-chat-thread {
    background: #161b22;
    border: 1px solid #21262d;
    border-radius: 12px;
    padding: 14px;
    max-height: 280px;
    overflow-y: auto;
    margin-bottom: 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.scs-chat-empty {
    text-align: center;
    color: #8b949e;
    font-size: 13px;
    padding: 20px 0;
}

.scs-chat-msg {
    display: flex;
}

.scs-chat-user {
    justify-content: flex-start;
}

.scs-chat-admin {
    justify-content: flex-end;
}

.scs-chat-bubble {
    max-width: 78%;
    border-radius: 12px;
    padding: 9px 13px;
    font-size: 13px;
    line-height: 1.55;
}

.scs-chat-user .scs-chat-bubble {
    background: #21262d;
    border-bottom-left-radius: 4px;
}

.scs-chat-admin .scs-chat-bubble {
    background: rgba(26,186,150,.18);
    border: 1px solid rgba(26,186,150,.3);
    border-bottom-right-radius: 4px;
    text-align: right;
}

.scs-chat-sender {
    font-size: 10px;
    font-weight: 700;
    color: #1aba96;
    margin-bottom: 4px;
    text-transform: uppercase;
    letter-spacing: .3px;
}

.scs-chat-text {
    color: #e6edf3;
}

.scs-chat-time {
    font-size: 10px;
    color: #8b949e;
    margin-top: 4px;
}

.scs-chat-input-wrap {
    display: flex;
    gap: 10px;
    align-items: flex-end;
}

.scs-chat-input-wrap textarea {
    flex: 1;
    padding: 10px 14px;
    background: #161b22;
    border: 1px solid #30363d;
    border-radius: 10px;
    color: #e6edf3;
    font-family: inherit;
    font-size: 13px;
    resize: none;
    outline: none;
    transition: border-color .2s;
}

.scs-chat-input-wrap textarea:focus {
    border-color: #1aba96;
}

.scs-btn-send {
    padding: 10px 18px;
    background: #1aba96;
    color: #fff;
    border: none;
    border-radius: 10px;
    font-family: inherit;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 6px;
    white-space: nowrap;
    transition: background .2s, opacity .2s;
}

.scs-btn-send:hover {
    background: #16a085;
}

.scs-btn-send:disabled {
    opacity: .6;
    cursor: not-allowed;
}

/* ── REAL-TIME CHAT: NEW MESSAGE ANIMATION ─────────── */
@keyframes scsMsgSlideIn {
    from { opacity: 0; transform: translateY(10px); }
    to   { opacity: 1; transform: translateY(0); }
}

.scs-msg-new {
    animation: scsMsgSlideIn 0.35s ease forwards;
}

.scs-msg-new .scs-chat-bubble {
    box-shadow: 0 0 0 2px #1aba9644;
    transition: box-shadow 0.8s ease;
}